Privacy Policy

Phat Smoke BBQ
Effective date: April 12, 2026  ·  Last updated: April 12, 2026

Your privacy matters to us. This policy explains what personal information Phat Smoke BBQ collects, how we use it, and your rights regarding that information. By visiting our website or using our services, you agree to the practices described below.

1. Information we collect

We may collect the following types of personal information:

  • Contact information — Name, email address, phone number, and mailing address provided when you place an order, make a reservation, or contact us.
  • Payment information — Billing details processed securely through third-party payment processors. We do not store full card numbers on our servers.
  • Order & preference data — Your order history, dietary preferences, and catering requests to help us serve you better.
  • Website usage data — IP address, browser type, pages visited, and time spent on our site, collected automatically via cookies and analytics tools.

2. How we use your information

We use the information we collect to:

  • Process and fulfil your orders and catering bookings
  • Send order confirmations, receipts, and updates
  • Respond to enquiries and provide customer support
  • Send promotional offers and newsletters (with your consent)
  • Improve our menu, services, and website experience
  • Comply with legal obligations

3. Sharing your information

We do not sell or rent your personal information. We may share it with:

  • Service providers — payment processors, delivery platforms, and email marketing tools that assist our operations under strict confidentiality agreements
  • Legal authorities — when required by law, court order, or to protect our rights
  • Business transfers — in the event of a merger, acquisition, or sale of assets

4. Cookies

Our website uses cookies to enhance your browsing experience, analyse traffic, and support marketing efforts. You can control cookie preferences through your browser settings. Disabling cookies may affect some features of our website.

5. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. Order and transaction records are typically retained for seven years for accounting and legal purposes.

6. Your rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications at any time
  • Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the details in Section 10.

7. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently done so, please contact us and we will promptly delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

10. Contact us

If you have any questions or concerns about this Privacy Policy, please reach out:

Phat Smoke BBQ
 Email: [email protected]
Phone: 0421567960
Address: 9 Huggins Avenue, Yarrabilba, QLD 4207